Brianna HarrisonA friend of mine decided to book a cruise and, being budget-conscious, chose a travel cruise agent offering super low-priced deals. It sounded like a dream but soon turned into a nightmare.
The cabin was nowhere near what was promised, hidden fees popped up at every turn, and the excursions were poorly organized, leaving him frustrated instead of relaxed.
This travel horror story is exactly why it’s so important to have cruise agents you can trust. You deserve an agent who will help you find the best deals without sacrificing quality.
To that end, we’ve put together a list of the best travel cruise agents in Toronto—reliable professionals who’ll make sure your next cruise is smooth sailing from start to finish!
How much do travel cruise agents charge in Toronto?
In Toronto, most travel cruise agents earn a commission from the cruise lines, so there’s usually no upfront cost for booking. However, some agencies do charge a flat fee, typically around $100.
Some may also apply a small percentage of your trip’s total cost for their services, often for personalized planning or more complex itineraries.
1. ClickTheMouse Travel
Click The Mouse is the brainchild of Sandra, whose journey into travel planning started with a dream corporate client, Disney Parks Canada. As an Authorized Disney Vacation Planner, this agency specializes in curating seamless Disney Cruise experiences.
Their passion has earned them multiple Disney Earmarked Performance Awards, which comes as no surprise since they offer some incredible perks for Disney lovers.
For instance, Canadian residents can save up to 25% on select European sailings. This makes cruising to destinations like the Greek Isles, Alaska, the Mediterranean, and more, not only magical but also budget-friendly.
And it gets even better with their Adventures by Disney 2024 Disney Cruise Line Onboard Offer, where you can save up to $500 USD per person!
While they’ve garnered praise and exposure in outlets like Huffpost, CP24, and Travel Pulse Canada, complaints about rude agents have surfaced. This could be worth considering when choosing your agent.
Huge part of making our Disney trip and cruise so perfect and magical!
“Deborah from click the mouse was a huge part of making our Disney world trip and cruise so perfect and magical! She was constantly available to answer all my questions, she booked us a hotel and room that perfectly suited us and our needs, she was even available while we were on vacation to add last minute bookings and to answer more questions. I can honestly say I could not have done this trip without her. Anyone even considering booking a Disney trip should not hesitate for a second to reach out to Deborah for help. Thank you so much!!!!”
Paulina Manuel, Google Review
Amazing at helping us book our first Disney cruise!
“Jackie was amazing at helping us book our first Disney cruise! When we had stressful issues with last minute changes she had answers and always replied right away. We’re so happy with the cruise and Jackie that she’s our go to advisor for all Disney trips! Thanks Jackie!!”
Richard Lee, Google Review
2. Expedia Cruises
As part of the number one brand in travel, Expedia Cruises promises to make sure you’re supported before, during, and after your cruise trip.
From luxury cruises to more adventurous river and expedition cruises, their lineup is impressive. You’ll find big-name cruise lines like Carnival, Celebrity, Disney, Holland America, Norwegian, and Royal Caribbean, among others.
And if you’re looking for something specific, they even offer theme cruises for seniors, golf enthusiasts, singles, and families.
When booking with them, you’re likely to have a cruise with casinos, celebrity chef dining experiences, duty-free shopping, fitness facilities, spas, and live entertainment.
Plus, for those who like to explore beyond the ship, they let you add shore excursions, which can be pre-booked when finalizing your cruise.
On the other hand, we heard that some agents may not be as helpful or responsive as you’d hope.
Wonderful cruise experience!
“Wonderful cruise experience! I highly recommend the Riviera Cruise we did through Belgium and the Netherlands. Excellent food and accommodation, helpful courteous staff, and excellent tours.”
Audrey Danaher, Google Review
Consistently helpful, readily available to answer questions
“I worked with Nicole who booked me into my cruise with Hurtigruten. Nicole is amazing – consistently helpful, readily available to answer questions, and when she needed to dig/investigate, she did and got back to us very quickly. I enjoyed working with Nicole and will do so again.”
Katie Armstrong, Google Review
3. World Ways Travel
World Ways Travel boasts more than 20 years of experience. Their background makes them a reliable choice for anyone planning a trip—whether it’s a pilgrimage, a vacation, or a cruise adventure.
Speaking of cruise adventures, they offer trips that sail from North America to Europe, through India’s inland waters and the South East Asian oceans. Exotic destinations like Hawaii and the Bahamas are available as well.
They work with popular cruise lines like Royal Caribbean, Carnival, and NCL. These partnerships allow them to consistently offer some of the best deals, including discount cruises, last-minute travel deals, and honeymoon or family cruise packages.
The agency is highly accessible, making it easy to connect with them through phone, email, text, and WhatsApp. And they pride themselves on being available during emergencies, even outside of working hours.
Sadly, there have been some complaints about rude customer service representatives over the phone.
Everything you need when it comes to a traveling agency
“This agency is everything you need when it comes to a travelling agency, except that this is better and straightforward. I am highly satisfied with their work and efficiency. Service is very fast, straight to the point and simplified process for a very reasonable price. Thank you for your service again!”
Lotus Rahman, Google Review
Outstanding service, absolute trust, and incredibly fast responses
“Outstanding service, absolute trust, and incredibly fast responses. Highly recommended!”
Sami Naameh, Google Review
4. Downunder Travel
For over 20 years, Downunder Travel has been delivering unique dream vacation packages. Their mission is clear: to provide tailor-made travel experiences that leave lasting memories.
You can choose from cruising through Asia, Tahiti, the South Pacific, or the Fiji Islands. Imagine sailing smoothly along several of Fiji’s 300 islands, or hopping aboard a 15-day cruise around Asia!
We like their focus on small luxury cruise ships, which offer a more intimate and personalized experience. Plus, many of the cruises they offer are run by locals, from the chefs and entertainers to the artisans and storytellers.
If you’re looking for an all-inclusive experience, their cruises are a good choice. They include shipboard meals, a variety of entertainment options, turndown service, and alcoholic and non-alcoholic beverages, all with gratuities included!
While their cruises are on the pricier side, we think their top-notch service and luxury offerings are worth it.
Always a pleasure dealing with Downunder Travel
“It is always a pleasure dealing with Downunder Travel. We are experienced and savvy consumers of travel products, and we greatly appreciate the transparency and expertise of Stephanie Coleman. What was supposed to have been the trip of a lifetime to New Zealand is turning into an annual migration! Thanks, Stephanie.”
Erika Rosenfeld, Google Review
Answered all of our questions and changes promptly
“Amazing company and answered all of our questions and changes promptly. Would recommend them to anyone and we had a memorable trip to the land down under!”
Dave Arulpooranam, Google Review
5. Marinasol Travel & Consultants
Marinasol Travel promises to “fly the extra mile” for clients. As a registered T.I.C.O. (Travel Industry Council of Ontario) agency, your funds are protected, so you can book with peace of mind.
Organizing European cruises is their specialty; they’ll craft the perfect trip for those dreaming of seeing Portugal, Italy, Greece, and more! They also offer Disney cruises for families and Caribbean cruises for those who want a tropical escape.
To complement cruises and getaways, they’re known for organizing wedding groups, European tours, and incentive trips. If you’re looking for something more tailored, they also create custom all-inclusive packages—great for groups or special occasions.
That said, some customers have mentioned issues with rude, unprofessional agents and long phone wait times, which we agree are quite annoying.
Very knowledgeable, capable, and trustworthy
“Marina is simply the best at what she does. Very knowledgeable, capable and trustworthy. Highly recommend!”
georges amaral, Google Review
NOONE offers services like this agency!
“She is the best! NOONE offers services like this agency!”
Ossie Silva, Google Review
